THE OVERALL CUSTOMER EXPERIENCE IS OUR #1 PRIORITY
Loyal and happy customers are the lifeblood of our business
It’s no surprise that 86% of buyers today would pay 25% more
if another company treated them better
*Walker report, “Customers 2020: A Progress Report”
Conversocial has some great data in their
new study “Customer Experience Trends for 2019”
AdcommTV is large enough to effectively serve our customers, yet small enough to make our service personal. Our goal is to provide the best entertainment experiences available combined with state-of-the-art technology…guaranteed! Our team is tech savvy and we have quality assurance and a centralized customer care center ready to assist you. This is the most important metric in true quality assurance is the power of the first-call resolution. And, that is what our customer care agents are trained to do. Fast and easy resolutions.
We are confident that our products services are the best in the market and that you will be 100% satisfied, however, more importantly, we take customer service seriously. Customer satisfaction plays an important role within our business. Not only is it the leading indicator to measure customer loyalty, we ensure our service to maintain happy customers and to attract new ones. When you have a question or product issue, our customer service center will go-above-and-beyond to assist in resolving your concerns and issues. We are available whenever you need us via email, online and over-the-phone!
CUSTOMER SERVICE CENTER
AdcommTV is large enough to effectively serve our customers, yet small enough to make our service personal. Our goal is to provide the best entertainment experience available for your business combined with state-of-the-art technology…guaranteed! All of our customer care agents are:
- Tech Savvy
- Focused on centralized service
- Forward-thinkers to ensure quality assurance
- Skillful customer care troubleshooters
Our level of experience in this industry entertainment services industry is reflected in our unparalleled professionalism. Backed by industry-leading technology, AdcommTV continues to build a proficient team that focuses on complete customer satisfaction.
- Account Executives
- Sales Representatives
All of our customers are be given access to our 24/7 customer care call center. Our client representatives and our entire team will help you throughout your transition and beyond. Our priority is our customers!