Overall Customer Service and
Tech Support are Our Priority
Loyal and happy customers are
the lifeline of our business
Customer Experience Trends for 2019
CUSTOMER SERVICE CENTER
AdcommTV is large enough to serve our customers effectively, yet small enough to ensure that our services are personal. Our goal is to provide the best entertainment experiences available combined with state-of-the-art technology…guaranteed! Our centralized customer care center is ready to assist you. The most critical metric in quality service is the power of the first-call resolution. That is what our agents are trained to do – troubleshooting fast and successfully.
We take customer service seriously. Not only is it the leading indicator to measure customer loyalty, but it is also essential to maintain happy customers and attract new ones. When customers have a question or product issue, our customer service center will go-above-and-beyond to assist in resolving the problem. We are available whenever you need us via email, online and over-the-phone!
- Tech Savvy
- Skillful troubleshooters
- Focused on centralized service
- Forward-thinkers to ensure quality assurance
Our network of 1500+ professional, nationwide technicians are available at any time to answer any questions you may have about the any aspect of your service from install to maintenance to upgrades.
CUSTOMER-CENTRIC TECH SUPPORT
AdcommTV techs will work with you one-on-one to find out what services you want and the most cost-efficient way for you to receive them. They will custom tailor a plan to meet the specific needs of the property and work with you on a timeline to turn those plans into a reality. In addition to their services, you will have access to our 24/7 customer care call center. Our client representatives and our entire team will help with the transition to installation to troubleshooting and beyond.
Our priority is our customers!
AdcommTV is now offering
VIP Preventive Maintenance Service Plans
for rates as low as $59 per month!
Minimize costly downtime and comfort issues!
Hospitality operations and maintenance encompass a broad spectrum of services, competencies, processes, and tools. It is essential that their technology networks will perform the functions necessary to host guest entertainment platforms. We can prevent system downtime which will save you time and money!
All of our customers are given access to our 24/7 customer care call center. Our client representatives and our entire team will help throughout transition and beyond. Our priority is our customers!