ADCOMMTV: Voice for Hospitality
WHY VOLARA?
When voice-based devices are integrated into the hotel through Volara’s voice-hub, guest engagement and staff communications improve markedly. Our solution is fully customized to extend your hotel’s brand to the voice-medium and get your guests talking…literally.
PROPRIETARY SOFTWARE
Volara offers proprietary, hotel-grade software that is device and platform agnostic, running on any hardware and natural language processing platform.
BROAD INTEGRATIONS
A voice-hub designed to integrate with existing and future hotel technologies allows a seamless flow of notifications, prompts, and data exchange across the hotel.
HOTEL FOCUSED
Hotel-specific interaction models and vocabulary enables deeper guest engagement.
DATA & ANALYTICS
Feedback tied to well-established hotel KPIs allows you to track performance and adjust accordingly.
FULLY CUSTOMIZABLE
Interactions are fully customizable to your brand, with device wraps, responses and interactions.
REAL-TIME UPDATES
The admin dashboard gives you the power to update your responses in real-time.
PRIVACY PROTECTIONS
Robust privacy protections on our in-room devices ensure guest privacy concerns are met.
SCALABLE & AFFORDABLE
AdcommTV offers you a fully-scalable and afford-able solution for increasing your personalized guest engagement.
GUEST ENGAGEMENT
Guests are increasingly immune to marketing content that’s pushed at them, preferring content that they ‘discover.’ Voice allows you to create highly influential content that’s conversational, contextually relevant, and engaging. Volara also integrates with popular phone-based guest engagement software so that your guests can continue the conversation when they leave their rooms.
PERSONALIZED GREETINGS
Add custom greetings from the GM, local celebrities or event hosts to make your guests feel truly welcome.
CURATED RECOMMENDATIONS
Tap your concierge’s knowledge and create curated recommendations that are based on your guest’s interactions.
CONTEXTUAL OFFERS
Create offers based on the questions your guest asks, increasing the likelihood that they use the offer.
LOYALTY REWARDS
Provide information about your loyalty program, and reward your existing members.
GUEST REQUESTS
Routing spoken requests directly to the appropriate person on your staff eliminates the potential for human error, speeds service, and drives efficiency. Volara software automatically recognizes and assigns these guest requests to the right department. Whether your guest requests a toothbrush before a big meeting, a bottle of water in the evening, or extra towels after a day at the pool, Volara can help shave valuable minutes off the front end of any guest request. This platform is integrated with popular hotel request soft-ware, including Salesforce, Amadeus HotSoS, and SynergyMMS.
ITEM DELIVERY
Let guests know which items you have available for in-room delivery and process the request.
HOUSEKEEPING VISIT
Allow guests to request housekeeping service (or let the desk know they don’t need cleaning).
MAINTENANCE NEEDS
Process repair requests directly to the maintenance department to solve guest issues faster.
GENERAL ASSISTANCE
Guests can call the bellman or valet right from their room when they’re ready to leave.
ROOM AUTOMATION
Make your guests feel even more comfortable by removing the learning curve for the room’s basic systems. Volara integrates with room automation to make basic functionality in the room intuitive and easy-to-use.
CONTROL LIGHTING
Guests no longer have to search for switches to overhead lights or floor lamps.
OPEN DRAPERY
Enable voice-closing and opening of room drapery.
ADJUST THERMOSTATS
Process repair requests directly to the maintenance department to solve guest issues faster.
CHANGE ROOM STATUS
Guests can call the bellman or valet right from their room when they’re ready to leave.
CONTROL TELEVISIONS
A frequent complaint of hotel guests is the complexity of television set-up, particularly finding the channels, shows, and movies that they want to watch. With voice integration, this complaint disappears, as guests can simply ask for what they want and are instantly rewarded.
STAFF INTERACTIONS
Inefficient staff communication can add up to hours of wasted time and overhead for your property. Volara streamlines these communications in the most natural way – through voice. These devices are available for the staff while they work, enabling them to alert management of room status or issues efficiently so that their time on the clock is productive and effective.
IN-ROOM DINING
With significant margins, an increase in food and beverage service can add to the bottom line. Reducing the friction in the sales process is half the battle. Volara-enabled ordering means your guests no longer have to pick up the phone or wait on hold to order.
SPECIAL EVENTS
Keeping all your guests and staff abreast of the numerous special events on your property can be almost impossible. Ensure that every guest gets the answer that they need by letting these devices manage your special event communications by voice.
SLEEP QUALITY
There is nothing more critical to a successful hotel stay than a good night’s rest. If sleep is part of your hotel’s value proposition, it’s time to provide relaxing sleep sounds to your guests. With eyes closed and head on the pillow, guests can just ask for some ocean sounds or light rain to close out the day and drown out any external noise. Zen at the tip of the guest’s tongue.
SAFETY RESPONSE
Guest and staff safety is a top priority. Through its integration with ReactMobile, Volara can provide an additional layer of protection on your hotel property. Available today on select hardware only, guests and staff may summon help with their voice, prompting an instant alert with the location of the distress to be sent to emergency services personnel and hotel security.
ROOM AWARENESS
Privacy-compliant room monitoring is a challenge for hotel management. Guests too often depart leaving do not disturb signs hanging on their door delaying housekeeping. Parties and other disruptive activities lead to less than restful stays by other guests in the vicinity. Now hotel staff can be alert-ed when pre-set decibel levels are exceeded in a guest room and can know with certainty if a room is vacant and ready for cleaning.
VOICE INTERCOM
An automated voice is fun and efficient, but sometimes guests want to speak with a human. Now they can do so without picking up the antiquated and perceived germ-ridden guest room phone. Hands-free live communication in hotels has arrived and the intercom solution is enabling yet another remarkable means of guest engagement.
COLLECT FEEDBACK
There is nothing more frustrating to hotel management than learning of a guest’s dissatisfaction for the first time in an online review. Now hotels can capture guest feedback during the stay, a channel that feedback directly to the hotel staff in real-time, and ensure discontent guests are addressed with immediacy – well before a negative review is published online.
END-TO-END SOLUTION
Volara offers end-to-end service for our voice solution. We are committed to making our software success on your property and making your guests raving fans of your brand.
We will work closely with your management, IT, Operations, Marketing, Public Relations, and Design Departments to ensure that these devices are customized to your needs and exceed your expectations.
COMMITTED TO PRIVACY & SECURITY
At Volara, we approach privacy and security concerns from all angles – technical, operational, and legal. We are committed to ensuring the ongoing security and privacy surrounding our voice solution, including the physical device and our software.
