Technical Support Services

AdcommTV is large enough to serve our customers effectively, yet small enough to ensure that our services are personal. Our goal is to provide the best entertainment experiences available combined with state-of-the-art technology, guaranteed! Our centralized customer care center is ready to assist you. The most critical metric in quality service is the power of the first-call resolution. That is what our agents are trained to do – troubleshooting fast and successfully.

We take customer service seriously. Not only is it the leading indicator to measure customer loyalty, but it is also essential to maintain happy customers and attract new ones. When customers have a question or product issue, our customer service center will go-above-and-beyond to resolve the problem. We are available whenever you need us via email, online, and over-the-phone!

Our expert field techs will work with you one-on-one to determine what services you want and the most cost-efficient way for you to receive them. They will custom tailor a plan to meet the property’s specific needs and work with you on a timeline to turn those plans into a reality. In addition to their services, you will have access to our 24/7 customer care call center. Our client representatives and our entire team will help with the transition from installation to troubleshooting and beyond.